Terms & Conditions

1. About These Terms

These terms and conditions govern your use of the SoloCogs platform and services, operated by Portsdown Tuition (sole trader), Portsmouth, England. By creating an account or using the platform, you agree to these terms. If you do not agree, please do not use the platform.

These terms are written in plain English. If anything is unclear, please contact us before you sign up.

2. The Service

SoloCogs provides:

• SEND-informed online science learning resources for KS3 and KS4 students
• SoloCognition - an adaptive assessment and knowledge-mapping tool
• Online tuition (where arranged directly)
• Student wellbeing check-in tools

We reserve the right to modify, suspend, or discontinue any part of the service at any time. Where a paid subscription is affected by a material change, we will provide reasonable notice and a proportionate refund where appropriate.

3. Accounts

To access protected content, you must create an account. You agree to:

• Provide accurate information when registering
• Keep your login credentials secure and not share them with others
• Notify us immediately if you suspect unauthorised access to your account
• Take responsibility for all activity that occurs under your account

Parent/carer accounts are responsible for the student accounts linked to them. By creating a student account, you confirm you are the parent or legal guardian of that student, or have their parent/guardian's consent.

We reserve the right to suspend or terminate accounts that violate these terms, the Acceptable Use Policy, or our safeguarding obligations.

4. Subscriptions and Payment

Certain features of SoloCogs require a paid subscription. Where a subscription is in place:

• Subscription fees are charged in advance for the billing period (monthly or annual, as selected)
• Subscriptions renew automatically unless cancelled before the renewal date
• Cancellation takes effect at the end of the current billing period - no partial refunds are issued for unused time, except where required by law
• We reserve the right to change subscription pricing with at least 30 days' notice to existing subscribers

Under the Consumer Contracts Regulations 2013, you have a right to cancel within 14 days of purchase ("cooling-off period"). If you have already accessed the digital content during this period, you may waive this right by agreeing to immediate access at point of purchase.

5. Intellectual Property

All content on the SoloCogs platform - including resources, questions, assessments, graphics, copy, and the SoloCognition system - is the intellectual property of Jazz / SoloCogs unless otherwise stated. You may not:

• Copy, reproduce, or redistribute platform content without written permission
• Use platform content for commercial purposes
• Attempt to reverse-engineer or extract proprietary systems

Personal use by registered students and their families is permitted.

6. Acceptable Use

Your use of the platform is also subject to our Acceptable Use Policy. Violations may result in account suspension or termination.

In particular, you must NOT:

• Use SoloCogs to cheat on any externally-marked assessment. SoloCognition, SoloLab and any other tool on the platform are designed for learning and self-assessment. They must not be used during AQA exams, mock exams, school controlled assessments, coursework with restricted-resource rules, or any other situation where outside help is forbidden.
• Share answers, model answers or our SoloCognition question text with third parties, in any format, including verbatim screenshots that could enable cheating.
• Use another student's account, share your account with another student, or impersonate another user.
• Attempt to extract, scrape, or republish our question bank or learning content.

Suspected misuse may result in immediate account suspension while we investigate, and confirmed misuse may result in permanent account termination without refund. Where misuse appears to involve a regulated exam, we may have a duty to inform the relevant exam board or school.

7. Educational Support, Not a Grade Guarantee

SoloCogs is an educational support tool. It is not a guarantee of any particular grade, examination result, or learning outcome.

The platform is provided "as is." While we work hard to keep it accurate, accessible and available, we do not guarantee that:

• The service will be uninterrupted or error-free.
• Any specific grade, percentage, or AQA result will be achieved by any individual student.
• Use of the platform will replace, substitute for, or be equivalent to in-school teaching, tutoring, or direct examination preparation.

Educational outcomes depend on many factors outside our control - including the individual student's engagement, prior learning, school environment, examination conditions, special educational needs provision, and circumstances on the day of assessment. By using the platform you accept that no learning provider can guarantee a grade, and that SoloCogs makes no such guarantee.

7a. Data Accuracy

We work hard to make our learning content and assessment items accurate, exam-board-aligned, and up to date. However:

• Specifications change. Awarding bodies update their syllabus periodically. Where a change is made between our content release date and an exam sitting, the latest official specification from the exam board is the authoritative source.
• Errors may exist. If you spot an inaccurate question, mark scheme, or piece of content, please email hello@solocogs.co.uk with the page or question and what you believe to be wrong. We aim to correct verified errors within 5 working days.
• SoloCognition flags are guidance, not grades. The Knowledge Map and PCA x RAG flag system give a useful diagnostic signal but are NOT a substitute for a teacher's professional judgement on a piece of student work, nor for a final examination grade.
• Auto-marked answers may be imperfect. The SoloSpell tolerant matcher accepts close spellings and minor errors. Where a student believes an answer was marked incorrectly, they can flag the question for human review via the platform's referral system.

Use the platform's information to support learning, not to make irreversible decisions (e.g. choosing exam tier) without confirming the data against an authoritative source - the awarding body specification, your child's school, or our team if you are unsure.

8. Limitation of Liability

To the extent permitted by law, SoloCogs shall not be liable for indirect, incidental, or consequential losses arising from your use of the platform. Our total liability for any claim shall not exceed the amount you paid for the service in the three months preceding the claim.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

9. Safeguarding and Wellbeing Data

By using the platform, you acknowledge that student wellbeing check-in data may be reviewed by the DSL, and that we have a legal duty to refer safeguarding concerns to statutory authorities. This is not a breach of these terms or of our privacy obligations - it is a legal requirement.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these terms from time to time. Registered users will be notified of material changes by email. Continued use of the platform after notification constitutes acceptance.